Call centers and contact centers fall under ... Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform that integrates content management ...

Effective call center workforce management delivers cost savings while improving agent and customer experiences. Providing ...

In this episode of CMSWire TV's Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro sits down with Amy Sessions, utility customer service division manager for the City of Clearwater, Fla.

The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI ...

To deliver consistent service, you need unified standards across all channels including voice, chats, and emails.

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer ...

A groundbreaking Gen AI-powered call quality management solution ... By equipping contact center managers, quality assurance (QA) teams, and agents with AI-powered analytics, it enables them ...