PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to HubSpot’s 2024 Annual State of Customer Service Report, 82% of customers ...

The Philippines is the world’s call center capital Job loss feared due to AI, but labor issues persist BPO sector proposes measures to upskill workers MANILA (Thomson Reuters Foundation ...