In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

and intelligence to every customer interaction,” highlighting how “a national telecommunications provider that implemented Laxis AI in their call center — with real-time transcription ...

Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...