How Brian Hartline is acclimating to second stint as Ohio State football's primary OC
In his second stint as Ohio State's primary offensive coordinator, Brian Hartline is preparing to be the Buckeyes' ...
NEWS10 ABC on MSN16d
Ulster County 911 center welcomes therapy dog
The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The initiative is the first therapy dog program for a 911 call center in the ...
Ausdroid9d
Remote Work Revolution: Securing Call Quality in Distributed Teams
The shift to remote work changed call centers forever. Teams once packed into cubicles now work from home offices, coffee ...
Official website of the Mayor of Moscow19d
Moscow’s citywide contact center has been praised by the jury of the Crystal Headset award for its application of artificial intelligence
Neural networks are used to handle calls, train employees, analyze data to track trends, identify problems, and make ...
The Taipei Times26d
French company uses AI to make staff sound less Indian
Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence (AI) system that softens English-speaking Indian workers’ accents in real time in a move ...