You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

then it's up to the employee overseeing the call center to assign more people to calls rather than encourage an employee to end a call early. The last longest customer service call was set by Mary ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or ...

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...