While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...

The spokesperson said employees can choose to transfer to the company's other sales call centers or apply for other roles within the company and will become eligible to receive relocation benefits.