Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

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Sustainability: As businesses increasingly focus on sustainability, call centers are also expected to adopt green practices, such as reducing energy consumption and promoting remote work to lower ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The high turnover in sales and customer service comes at a steep cost. According to industry research, hiring, training, and replacing a single contact center agent can range from $7,500 to $10,000.

How to Get Help Quickly and EfficientlyAmtrak is the leading passenger rail service in the United States, providing reliable train travel across the country. Whether you need help with reservations, ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...