As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

How to Get Help Quickly and Efficiently Amtrak is the leading passenger rail service in the United States, providing reliable ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

They aim to improve customer ... for the AI agent to not even engage.” The launch of VoiceAI agents marks a major step toward what Observe.AI envisions as the autonomous contact center of ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand ...

Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...