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As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

Travel Outlook, the Premier Hotel Call Center™ is delighted to announce a strategic partnership with Makeready Experience, ...

Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

"Being named a Leader by Aragon Research validates our mission to make AI-powered customer engagement simple, effective, and ...