Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Contacting Expedia Customer ServiceFor a last-minute change in travel plans, call Expedia customer service +1-888 EXPEDIA ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow's IT ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

Sophisticated automation and optimization: Enables the world's most lifelike conversations, not just automated voices, and offers omnichanel integration for unified customer experiences. The ...

There is a growing level of frustration and disappointment in customer experience (CX) satisfaction throughout the market—just ask any friend, family member, or coworker, and it quickly becomes clear ...

Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, today announced the launch of AI Agent Assist, a new feature ...