The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

Stay up-to-date with the latest Contact Center ... service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction points in the broader customer ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

(SQM). Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...