The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

Stay up-to-date with the latest Contact Center ... service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction points in the broader customer ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Good news for call center operators who are ... inform you that we will terminate our service.” With technology rapidly advancing, could AI handle customer complaints entirely instead of ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...