The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Stay up-to-date with the latest Contact Center ... service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction points in the broader customer ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

The shift to remote work changed call centers forever. Teams once packed into cubicles now work from home offices, coffee ...