The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

(SQM). Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...