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The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

CLOSE to 10,000 jobs as customer service assistants and call center agents are up for grabs due to high vacancies in the ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

(SQM). Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...