Company Size Small (50-249 Employees), Medium (250-999 Employees) Small, Medium Features Call Management/Monitoring, Call Routing, Contact Center, and more ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Customer experience (CX), in particular, is a massive use case for generative AI, and the call center industry is no exception. With advancements in AI-powered chatbots, virtual assistants and ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it's ...

But when Shah saw that ChatGPT could respond to questions with intricate, lifelike responses, he knew it could fix the customer service hotline of his India-based e-commerce platform, Dukaan.