The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Let’s say a customer calls a busy call center during peak hours and is greeted with an automated message offering a hold time of 10 minutes. Frustrated, the customer chooses instead to use the ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Explore various types of dialers for call centers. Discover the ideal dialing solutions to ...

A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.