The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Explore various types of dialers for call centers. Discover the ideal dialing solutions to ...

Grand County 911 dispatchers are receiving text alerts from iPhone users who need help in an emergency. The only problem- ...

The former call center office at 16675 Addison Road was built in 1996 and was formerly used by a loan servicing firm.

A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.

Emergency calls are spiking so much that 911 operator Julia Maschmann has resorted to sleeping in the call center. This comes as she goes without power or water at her own house.

The call center has received between 7,000 and 10,000 calls per day since a new unemployment insurance system launched on Jan. 10, Haavind said. The average wait time is 30 to 40 minutes.

There are now only three full days that claimants can call in: Monday, Wednesday and Friday. Hours for the call center are from 7 a.m. to 6 p.m.