Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

TrampolineAI, an AI-powered contact center platform for health plans ... In addition, it offers automated call summaries and real-time sentiment analysis and compliance monitoring.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member support through real-time intelligence and ...

This cloud-based communication technology is easy to set up and manage through an online dashboard, with advanced features for call routing, team collaboration and customer service. However ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...