Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Every year, the American Customer Satisfaction Index (ASCI) releases its survey of the travel industry. It has just issued ...

American Airlines is rolling out a redesigned app through the end of May, the airline said Monday. In response to customer ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals, rideshare services, and online travel agencies all lose ground. Notably ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

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